At Ursula Look, we are committed to ensuring your order reaches you safely and efficiently. Our goal is to provide a smooth and transparent shipping experience for all our customers worldwide.
Order Processing
Once you place an order on our website, our team begins processing it promptly. Orders are typically processed within 1–2 business days. You will receive an order confirmation email followed by a shipping confirmation once your order is dispatched.
Shipping Methods
We partner with reliable logistics providers to deliver our products safely to your doorstep. All orders are shipped via trusted courier services based on your location to ensure efficient and professional delivery.
Tracking Your Order
After your order has been shipped, you will receive an email with a tracking number and link. This will allow you to monitor the status and location of your shipment in real time.
Shipping Fees
Shipping charges (if any) are calculated at checkout and will be clearly displayed before you complete your purchase. In some cases, we may offer free shipping promotions, which will be clearly marked on the website or product page.
Order Issues or Delays
If you experience any issues with your shipment, such as missing or damaged items, please contact our support team at [email protected] within 48 hours of delivery. Include your order number and a description (and photos, if applicable) so we can resolve the issue promptly.
Contact Us
If you have questions about your order or our shipping process, we’re here to help. Reach out to us at [email protected].
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